Refund policy

30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused

  • With tags

  • In its original packaging

  • You’ll also need your receipt or proof of purchase.

How to Start a Return
To begin a return, simply contact us at giftlyflight@gmail.com. Returns must be sent to:
9006 SW 135TH PL.

If your return is accepted, we’ll provide a return shipping label along with instructions on how and where to send your package. Please note that items returned without prior approval will not be accepted.

For any return-related questions, feel free to email us at giftlyflight@gmail.com.

Damages & Issues

Please inspect your order upon receipt. If you notice any defects, damage, or if you receive the wrong item, please contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalised items

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure about your item’s return eligibility, don’t hesitate to contact us.

Sale Items & Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To get the item you want quickly, we recommend returning your current item and placing a separate order for the new item once the return is accepted.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without needing to provide justification. Items must be in the same condition you received them—unworn, unused, with tags, and in the original packaging. You'll also need your proof of purchase.

Refunds

Once we’ve received and inspected your returned item, we’ll notify you about whether your refund is approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take a little longer for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at giftlyflight@gmail.com.